This time, I can´t make up my mind if I will find this module interesting or not. Will the focus on the costumers and employees experience room be too detailed to tickle me? Or will I find new ways to improve my work and the expectations and experiences of our service?
At the moment I am a bit full, having so many new impressions from this course, areas to develop at work related to what we already have learned . Will it be possible to reload?
I hope so. Or, I think so. It is a bit uphill at the moment, but when I dive into the subject, I know I will be captured by my curiosity.
Bitners text (Journal of Marketing, april 1992) is is interesting: what behaviors would we like to achieve with our servicescape? How is our servicescape created today? Is it supporting our goals?
I think I will have interesting discussions at home as well during this module, as I am living with a HR-manager who has the employees perspective near at hand.
So: onwards and upwards!