Expectations module 3, bribe and reciprocation

During this module I expect to get tools to understand and analyze the influencing strategies before and during a purchase, or - for me - when costumers are using our service. I´m looking forward to read Cialdinis book and be inspired to how I can develop our service, making our costumers more satisfied.

Cialdinis text about reciprocation (2014) makes me think of how strongly the law is supposed to protect us officers from bribe. The lawmaker is well aware of the power of reciprocation. I hope to be able to reflect more about that during this module: is my unit free from obligations due to reciprocation? Probably not. I have to find out how, to be able to make sure that we act fairly.

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Robert B Cialdini, 2014, Fifth edition, Influence, Science and Practice

Karma is a bitch?

"When tools are used unethically as weapons of influence, any short-term gain will almost invariably be followed by long-term loss" (Prof Cialdini)

This quote by Prof Cialdini makes me remember a dinner I had in Dubrovnik. We came to the town for just a short visit and needed something to eat. There was this very cosy-looking restaurant, obviously for tourists, but we were hungry and it seemed so nice. So we sat down and had our meal, which was horrible. It was made for guests that would not come back. And we didn't.
The owner made some profit from our visit. But we told everyone not to go there, and did for sure not return either the next time we arrived to the town.

I like honesty and an authentic relationship. This will make me a faithful costumer and this will increase the profit for the vendor.

So, karma is not a bitch. And professor Cialdinis book will be very interesting to read.