tisdag 14 februari 2017

Sorry, you who don´t speak Swedish, but this is an interesting article from Svenska Dagbladet about teachers expectations on students. Your find it here

Just a few quotes (my translation, maybe at bit poor...):
"To enduringly enhance the quality of the university collage, we must enhance our expectations and the responsibility of the students, doctoral students and faculty."

"As teachers, we find that when we enhance our expectations, the students will perform better"

This article is interesting for me in many ways, but to choose only one focus, I think of one link in our process with my restauteurs. They are interacting with my administrators, eg when they have to account for how they finance the purchase of their restaurant. We have low expectations on our costumers considering this, and they often respond inadequate to our demands.
This is a serious problem, as it lengthens the investigation  and the costs for our clients as they can´t start their business selling alcohol until they have our sanction.

So what if we enhance our demands on our clients (more probably: on ourselves)? This might be one way to achieve higher satisfaction for our costumers.





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